SHIPPING

We ship all orders from our warehouses located California or North Carolina depending on your location to make sure your order arrives as quickly and as safely as possible.

We offer Free Shipping to all of USA (orders above $100), with a few exceptions such as Hawaii, Alaska & military bases (shipping for these locations starts from $16 depending on the product and weight). We ship using FedEx or USPS (and sometimes a few other partner carriers).

See the average delivery times below:

Mainland USA: 2-5 business days

Hawaii, Alaska & military bases: 4-8 business days

Tracking & Estimates:

You'll receive tracking when your order ships out, usually within 1-3 days after the order is placed (unless it is a pre-order). Shipping times listed are estimates, and can not be guaranteed as delays can happen, although it rarely happens. You can always reach us at hello@podcompany.com for assistance.

RETURNS

Pods (LongPod or IcePod): If you are unhappy with your Pod for any reason, you have 100(!) days to return it for a full refund. Note: The product needs to be in unused condition, see our return policy for more details. You can take the Pod out of the box and check the size / quality with an option to exchange it for a different Pod provided you don't fill it with water.

Water Chiller: Usually we offer a 30 day risk-free money back guarentee for our Water Chiller however ahead of the holiday period we're extending this - all Water Chillers will have this money back guarantee period extended to Jan 15 2025 so you can have peace of mind if you're gifting a Chiller this Christmas. To be eligible for a return for The Water Chiller, your item must be in good condition and not have signs of use or scratches/dents. You can try it out, but if you have used it and decide to return it,  please clean/wipe it and send it back in it's original packaging with all parts in the box.

After we receive your return back at our warehouse, you'll get a full refund within 5 business days. Please note that the customer is responsible for the small return shipping cost, we do not however charge a restocking fee.

Please contact us at hello@podcompany.com for more information.