Warranty

Every IcePod comes with a 12 month full manufacturer warranty out of box*. You can extend the warranty for up to 24 months (2 years) for a small additional fee after adding the product to your cart.

The water chillers has a 1-year limited warranty included (which can be extended up to 2 years for a small extra fee too).

We also have a 100% Satisfaction Guarantee. If you aren’t satisfied with your product, you have 100 days to return The Ice Pod for a full refund (in unused condition). We even offer a 30 day test trial for The Water Chiller, so you can try it out and see if it works for you. If it doesn't perform as expected, you can return it for a refund. See our Return Policy for all details.

* = Please note that the warranty period for IcePods previously were 6 months, so the 12 month coverage are for all IcePods purchased on or after January 23, 2024. If you Purchased your IcePod before this date, you will have 6 month warranty coverage, unless you purchased the extended warranty.

How to File a Warranty Claim

Before sending you product back, please contact us via email at hello@podcompany.com with the following information.

  • First and last name

  • Email address

  • Phone number

  • Product being returned

  • Reason for warranty claim

  • Photo of warranty issue (photo or video of product)

Once your claim has been processed, we will reach out with a resolution within 2 business days.

Water chiller limited warranty information:

1 YEAR EQUIPMENT AND CONTROLS – Specifically the pumps, heater, and control system – are warranted against malfunctions due to defects in workmanship or materials for one year from the original date of purchase. 

1 YEAR PLUMBING COMPONENTS - The chiller's plumbing components are warranted against leaks due to defects in workmanship or materials for one year from the original date of purchase. 

The factory installed filter & pump is warranted against malfunction due to defects in workmanship or materials for one year from the original date of purchase, except the paper core filter itself which should be replaced every 30 days.

This Limited Warranty is void if The Pod Company or its designated representative determines that the chiller or ice bath connected has been subjected to damage or failure due to installation of aftermarket parts that are not Genuine Pod Company branded Parts & Accessories. This disclaimer includes, but is not limited to filters, pumps, valves, repair parts and other accessories. Genuine Pod Company brand Parts & Accessories are built to our highest standards of quality, durability and performance, and they are designed to work with your chiller to ensure optimal performance and function. 

PERFORMANCE 

To obtain service in the event of a defect covered by this Limited Warranty, notify Pod Company as soon as possible and use all reasonable means to protect the chiller from further damage. Upon proof of purchase, a designated service representative will correct the defect subject to the terms and conditions contained in this Limited Warranty. There will be no charge for parts or labor to repair the defect, although providing access to affect the repair is your responsibility as the owner. The cost of removal and reinstallation will be your responsibility as the chiller owner. The Manufacturer reserves the right, at its sole option, to either repair or replace any covered part, and in the event it chooses to provide a replacement chiller, it will be of equal value to the original chiller. In such an event, reasonable costs for removal of the original chiller, shipping costs from the factory for the replacement chiller and delivery and installation of the replacement will be your responsibility as the chiller owner. The replacement chiller will carry the balance of the original chiller’s warranty.

WARRANTY LIMITATIONS 

This Limited Warranty is void if: Used in a commercial setting, the Manufacturer or its designated representative determines that the chiller and ice bath connected has been subjected to alteration, neglect, misuse or abuse, or freight damage caused by the common carrier; any repairs have been attempted by anyone other than a designated representative; or if the failure is caused by accident, acts of God or other causes beyond the control of the Manufacturer. Neglect, misuse and abuse include any installation, operation or maintenance of the chiller other than in accordance with the instructions contained in the owner’s manual provided with the chiller, including but not limited to the failure to maintain proper water chemistry and chemical balance and the use of abrasive or improper cleaners or non-genuine parts and accessories. Chiller's used in commercial applications are excluded from any coverage whatsoever. The chiller owner accepts liability for repair work performed by anyone other than the Manufacturer or a designated representative. The Pod Company is not responsible for work performed on any units outside of the contiguous United States. 

The limited warranty is also voided if proper maintenance as per the instructions are not kept. This include monthly filter changes, poor water chemistry and maintenance, or other forms of neglect. The chiller's warranty is ultimately voided if 2 months without filter change goes by, or if the chiller is left with stagnant water inside for 6+ months without being turned on.

The chiller warranty also do not cover damage caused by freezing conditions. It is the customers responsibility to not leave the chiller outside in freezing conditions, as this can break the pipes and water tank of the chiller. We always recommend emptying the chiller from water by disconnecting the hoses and tipping it to let water drain out, and thereafter storing it inside in non-freezing conditions until needed again. The purpose of the chiller is to operate in warmer temperatures, to keep your water cold, and there's no need to have your chiller connected to the IcePod, when it's freezing conditions outside, as your water will maintain the cold temperatures needed naturally.

LIMITATIONS ON IMPLIED WARRANTIES 

This Limited Warranty takes the place of all other warranties, express or implied, in fact or at law. All warranty service must be performed by the Manufacturer or its designated representative using authorized Pod Company parts. No agent, dealer, distributor, service company or other party is authorized to change, modify or extend the terms of this limited warranty in any manner whatsoever. The Manufacturer will not be responsible for any statements or representations made in any form that go beyond, are broader than, or are inconsistent with any authorized literature or specifications furnished by The Pod Company. The Limited warranty does not cover the following; rust on the outer chiller casing or components as this can be caused by humid climates or exposure to severe weather conditions.

DISCLAIMERS 

The MANUFACTURER AND ITS REPRESENTATIVES WILL NOT BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, and shall not be liable for any injury, loss, cost or other damage, whether incidental or consequential, arising out of any defect covered by this limited warranty, including without limitation, loss of use of the chiller and cost for removal of defective product even if the Manufacturer was advised of the possibility of damage, and water damage. The liability of the Manufacturer under this limited warranty, if any, shall not exceed the original amount paid for the defective product. Coverage under this
limited warranty shall commence as of the original date of purchase and the duration of such coverage shall not extend for any reason whatsoever beyond the stated time periods. These disclaimers shall be equally applicable to any service provided by the Manufacturer and its designated representatives. 

LEGAL RIGHTS 

This Limited Warranty gives you specific legal rights. There are no warranties applicable to Pod Company's products except as expressly stated herein or as implied by applicable state and federal laws. You may also have other rights that vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, disclaimer of certain warranties, or the exclusion or limitation of incidental or consequential damages so some of the above limitations