Extended IcePod Warranty
Extended IcePod Warranty
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The extended warranty covers any defects caused by product faults, such as seams coming undone, valve leaks or air chamber punctures due to product faults. However, please note that damage caused by customer misuse or mishandling is not covered under the warranty.
To ensure that your Ice Pod lasts as long as possible, we recommend using it as intended and taking proper care of it. So please follow the instructions carefully when inflating and deflating the Ice Pod and avoid exposing it to extreme temperatures, sharp objects or any other damaging conditions.
If you encounter any defects caused by product faults, please contact us as soon as possible, and we will assist you with the warranty claim process.
The warranty starts running from the moment of purchase.
Shipping
Shipping
We ship all orders from our centrally located warehouse in Texas, USA.
We offer Free Shipping to all of USA, with a few exceptions such as Hawaii, Alaska & military bases (shipping for these locations starts from $37 depending on the product and weight). We ship using FedEx or USPS (and sometimes a few other partner carriers).
See the average delivery times below:
Mainland USA: 2-6 business days
Hawaii, Alaska & military bases: 4-8 business days
Failed or Missing Delivery:
If the package cannot be delivered to the given shipping address due to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (The Pod Company) at the customers expense.
Tracking & Estimates:
You'll receive tracking when your order ships out, usually within 1-3 days after the order is placed (unless it is a pre-order). Please note that we cannot guarantee the delivery date and timeframe, since it's in the hands of the shipping company, the times stated above and at checkout are estimates from the courier itself and based on averages. You can always reach us at hello@podcompany.com for assistance.
Return policy
Return policy
If you are unhappy with your product for any reason, you have 30 days to return it and get a full refund.
After we receive it back at our warehouse, you'll get a full refund within 5 business days. Note: you'll have to cover the cost to ship it back to us.
Please contact us at Hello@podcompany.com for more information.
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