• We ship all orders from one of our 2 warehouses located in the USA, one on the east coast and one on the west coast.
• We offer Free Shipping to all of USA (orders above $100), with a few exceptions such as Hawaii, Alaska & military bases (shipping for these locations starts from $16 depending on the product and weight). We ship using FedEx or USPS (and sometimes a few other partner carriers).
• See the average delivery times below:

Mainland USA: 2-5 business days

Hawaii, Alaska & military bases: 4-8 business days

• Pods (LongPod or IcePod): If you are unhappy with your Pod for any reason, you have 30(!) days to return it for a full refund. Note: The product needs to be in unused condition, see our return policy for more details.
• Water Chiller: We offer a 30 days risk-free money back guarantee on the water chiller, so you can test it and return it if it doesn't meet your expectations. To be eligible for a return for The Water Chiller, your item must be in good condition and not have major signs of use ie. scratches/dents. You can try it out, but if you have used it and decide to return it,  please clean/wipe it and send it back in it's original packaging with all parts in the box.
• After we receive your return back at our warehouse, you'll get a full refund within 5 business days. Please note that the customer is responsible for the small return shipping cost, we do not however charge a restocking fee.

Please contact us at hello@podcompany.com for more information. 

Yes, you can connect the Pod Chiller to any ice bath, bathtub, bucket - you name it. The chiller comes with pump and filter, so you simply put both hoses from the chiller into any body of water to start cooling it. If your tub doesn't have a bottom valve to connect it to, you will need to siphon water into the inlet hose to start the circulation, please refer to youtube on how to siphon - this is necessary as the pump can not start the circulation of water if there are air in the hoses.

Yes! Every chiller comes with a 1 year warranty, so if you experience any issues or it breaks, we'll simply send you a new one!

The warranty can also be extended for a small fee at checkout, so you are covered up to 2 years.

No! The Power usage is extremely efficient at just 280watt, which is comparable to the freezer/fridge in your home.

Example of power usage: at 77°F (25°C) room temperature, and chiller temperature set at 46°F (8°C) will consume around 1.4-1.8 kWh per day (every 24 hours). With todays average kWh in the USA that equals to just around $0.8 per day in electricity cost to run the Chiller 24/7. 

(These are estimates and can vary depending on the climate and temperatures where you live).

Yes, our Water Chiller has a 20 micron filter with 24/7 water circulation which filters out hair, skin cells, leaves, sand and other debris. Enjoy a clean and clear ice bath at all times, ready for you when you are.

To maintain clean water for extended periods, we highly recommend getting our Water Maintenance Pack

This will allow you to keep the water in the pod for multiple weeks to months without algae, bacteria, scum and odours developing

Be your own judge of the water condition, and change it when needed. But if you choose not to use sanitizer to disinfect, we recommend changing the water every 3-5 sessions or once per week.

We also recommend cleaning the chiller's water filter once every 1-2 weeks. You simply unscrew the transparent cover, take out the filter, and rinse it with a brush and tap water, or spray it with a garden hose at high pressure. And replace with a brand new filter once a month to not cause damage to the chiller due to restricted water flow.

Assuming each ice bath session requires around 20lbs of ice on average, and with an average cost of $3 per 10lbs, we have calculated that at 5 ice baths per week, the chiller cost is made back in 2-5 months. Then you can also consider all the hassle saved from buying/making ice and the water filtration system built into the chiller saving you lots of water and time.

Investing in the water chiller is undoubtedly a smart financial & time saving decision if you're a regular ice plunger.

Financing is also available starting at just $89/month

The water chiller is very quiet and the readings that we have made range from 40-45 decibel so around the same noise level as a fridge. 

We get this one a lot, but the answer is surprisingly simple. Our core mission at The Pod Company is to make healthy & wellness accessible to everyone, so you don't have to spend your life savings to be able to afford a good ice bath.

Our water chiller is priced significantly lower than our competitors, because we have developed it from scratch using components from chest freezers. We also negotiate the best prices with our suppliers for materials and components by ordering very large stock quantities, streamline our production process to reduce labor costs, and focus on essential features without adding unnecessary ones.

Our water chiller is a high-quality and affordable option for your ice bath needs, without the huge markup most other brands put on their ice baths, that end up costing $4000+ for essentially the same ice bath and performance.

Yes we operate on lower margins than competitors, but our business works because we bank on customers like you raving about our products to all your friends, and how good of a deal it is - which we know you will after you try it. Our philosophy is that if we always make the best products, and always put the customer first, everything else will follow.

Please see right below this FAQ section for all our contact options. You can reach us by Phone, Live Chat & Email. Our team is ready to help you on your newfound health journey!