SHIPPING

We ship all orders from our centrally located warehouse in Texas, USA.

We offer Free Shipping to all of USA (orders above $100), with a few exceptions such as Hawaii, Alaska & military bases (shipping for these locations starts from $16 depending on the product and weight). We ship using FedEx or USPS (and sometimes a few other partner carriers).

See the average delivery times below:

Mainland USA: 2-5 business days

Hawaii, Alaska & military bases: 4-8 business days

Tracking & Estimates:

You'll receive tracking when your order ships out, usually within 1-3 days after the order is placed (unless it is a pre-order). Shipping times listed are estimates, and can not be guaranteed as delays can happen, although it rarely happens. You can always reach us at hello@podcompany.com for assistance.

RETURNS

Pods (LongPod or IcePod): If you are unhappy with your Pod for any reason, you have 100(!) days to return it for a full refund. Note: The product needs to be in unused condition, see our return policy for more details.

Water Chiller: We offer a 30 days risk-free money back guarantee on the water chiller, so you can test it and return it if it doesn't meet your expectations. To be eligible for a return for The Water Chiller, your item must be in good condition and not have signs of use or scratches/dents. You can try it out, but if you have used it and decide to return it,  please clean/wipe it and send it back in it's original packaging with all parts in the box.

After we receive your return back at our warehouse, you'll get a full refund within 5 business days. Please note that the customer is responsible for the small return shipping cost, we do not however charge a restocking fee.

Please contact us at hello@podcompany.com for more information.